Refund Policy

At TAN Globus Training, we strive to provide a top-notch training and mock test experience. We understand that plans may change, and our refund policy aims to be fair and clear.

#1. Training Course Cancellations and Refund Requests

• Full Refund: You are eligible for a full refund if the cancellation request is made at least 14 days before the course start date.
• Partial Refund: If you cancel within 7 to 13 days of the course start date, you will receive a 50% refund of the total course fee.
• No Refund: No refunds will be provided if a cancellation request is made less than 7 days before the course start date.

#2. Mock Test Payment Refunds

• Full Refund: You are eligible for a full refund for mock test purchases if the refund request is made before accessing the mock test platform.
• No Refund: Once access to the mock test has been granted or the test has been attempted, no refund will be provided.
• Technical Issues: If you encounter technical issues that prevent you from completing the mock test, please contact our support team. We will work to resolve the issue or offer a reschedule or refund on a case-by-case basis.

#3. No-Show Policy

If you do not attend a scheduled training course and fail to provide prior notice, no refund will be issued.

#4. Course Rescheduling

• You may request to reschedule your training course at least 7 days before the start date without penalty, subject to availability.
• Rescheduling requests made within 7 days of the course start date may incur a 10% rescheduling fee.

#5. Course Cancellation by TAN Globus Training

• A full refund of the course or mock test fee, or
• The option to transfer your enrollment or mock test access to a future date at no extra charge.

#6. Refund Process

#7. Special Circumstances

In cases of medical emergencies or extenuating personal situations, please contact us directly. We will consider refunds or rescheduling requests on a case-by-case basis.